{"id":1813,"date":"2024-11-12T09:01:24","date_gmt":"2024-11-12T09:01:24","guid":{"rendered":"https:\/\/atlasedge.com\/?post_type=job&#038;p=1813"},"modified":"2026-03-16T13:38:16","modified_gmt":"2026-03-16T13:38:16","slug":"werkstudent-service-desk-m-w-x","status":"publish","type":"job","link":"https:\/\/atlasedge.com\/de\/vacancy\/werkstudent-service-desk-m-w-x\/","title":{"rendered":"Werkstudent (m\/w\/x) Technischer Support im Bereich INOC (Infrastructure &amp; Network Operation Center)"},"content":{"rendered":"\n<p>Standort: B\u00f6blingen (bei Stuttgart)<\/p>\n\n\n\n<p>Als Werkstudent (m\/w\/d) Technischer Support sind Sie im Bereich INOC (Infrastructure &amp; Network Operations Center) f\u00fcr den First Level Support aller Anfragen von externen und internen Kunden zust\u00e4ndig.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Als 24*7 Single Point of Contact erh\u00e4lt das INOC eine spannende Bandbreite an prim\u00e4r technischen Kundenanfragen, insbesondere zur Rechenzentrumsinfrastruktur, Netzwerk und Internen IT.&nbsp;<\/p>\n\n\n\n<p>Die \u00fcber verschiedene Kommunikationskan\u00e4le eingehenden Anfragen qualifizieren, beantworten und l\u00f6sen Sie unter Zuhilfenahme unserer Knowledgebase, bei Bedarf durch eine Weiterleitung der Anfrage an die entsprechende 2nd-Level-Einheit.<\/p>\n\n\n\n<p>Sie sorgen f\u00fcr eine konsequente Nachverfolgung auch in den weiteren Supportstufen und tragen damit ma\u00dfgeblich zur Zufriedenheit unserer Kunden bei. Identifizierte Problem-Szenarien, die dazugeh\u00f6rigen L\u00f6sungen und Workarounds dokumentieren Sie in unserer Knowledgebase, um das vorhandene Know-how im Team zu teilen.<\/p>\n\n\n\n<p>WAS WIR VON IHNEN ERWARTEN (&#8222;MUST HAVE&#8220;)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Immatrikulation als Student (m\/w\/d). Ihre verbleibende Studiendauer sollte noch mindestens ein Jahr betragen<\/li>\n\n\n\n<li>IT-Affinit\u00e4t und Interesse an technischen Themen im Rechenzentrum<\/li>\n\n\n\n<li>Ausgepr\u00e4gte Kunden- und Dienstleistungsorientierung<\/li>\n\n\n\n<li>Gute Analysef\u00e4higkeiten und eine strukturierte Herangehensweise<\/li>\n\n\n\n<li>Bereitschaft, in Schichtarbeit zu arbeiten (Nacht- und Wochenendschicht, wird gesondert verg\u00fctet)<\/li>\n\n\n\n<li>Mindestens 12h pro Woche Zeit<\/li>\n\n\n\n<li>Gute Deutsch- und Englischkenntnisse in Wort und Schrift<\/li>\n<\/ul>\n\n\n\n<p>WAS WIR UNS VON IHNEN W\u00dcNSCHEN (&#8222;NICE TO HAVE&#8220;)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Erfahrungen in der professionellen Kundenkommunikation<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Standort: B\u00f6blingen (bei Stuttgart) Als Werkstudent (m\/w\/d) Technischer Support sind Sie im Bereich INOC (Infrastructure &amp; Network Operations Center) f\u00fcr den First Level Support aller Anfragen von externen und internen<\/p>\n","protected":false},"featured_media":0,"template":"","job_location":[129],"job_category":[],"class_list":["post-1813","job","type-job","status-publish","hentry","job_location-stuttgart"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Werkstudent (m\/w\/x) Technischer Support im Bereich INOC (Infrastructure &amp; 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