AtlasEdge Assist

Think of AtlasEdge Assist a your personal assistant for all urgent and scheduled needs within our data centres. This bespoke service lets you connect with and instruct our technicians to perform on-site activities when you need local intervention, ensuring you are never out of touch with your most mission-critical assets. This is full control and IT autonomy — whenever you need it, wherever you go.

Offers

AtlasEdge Assist delivers two options built to suit any need as it arises:

AtlasEdge Assist Rapid Response

  • Need help ASAP? We’ve got your back. Tickets get actioned and resolved swiftly 24/7
  • Rapid Response is perfect for urgent matters that require immediate attention.

AtlasEdge Assist Scheduled

  • Got something planned? We’re here to make sure everything goes perfectly. Tickets are actioned as agreed with a minimum of one business day’s notice
  • Scheduled options are ideal for pre-planned tasks and non-urgent inquiries.

Key benefits

What does AtlasEdge Assist cover?

We’re here as your on-site assistants for requirements including:

  • Power cycling of customer equipment
  • Assistance with remote troubleshooting
  • Installation of customer rack cabling
  • And more…

Streamline your operational workflow

Are you looking to fully optimize operational workflows while maximizing efficiency and reliability for your data centre experience? AtlasEdge Assist offers subscription options to ensure a set amount of  hours are booked onto your account every month and readily available.

Have questions? We have answers. Contact our sales team to learn more about how we can provide ongoing support.

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Other solutions

Colocation

As businesses evolve in today’s digital landscape, the need for scalable, high-performance infrastructure is more crucial than ever. AtlasEdge provides a comprehensive colocation solution designed to meet the diverse needs of modern enterprises.

Discover more about Colocation