This Statement describes our practices for the data processing activities set out below. This Privacy Statement applies to all customers and prospective customers of AtlasEdge as well as to any visitors to or users of our website (“Website”), or any person that engages with us whether or not customers of AtlasEdge. Please read this Privacy Statement carefully to learn how we collect, use, share and otherwise process your Personal Data (as defined below), and to learn about your rights and choices regarding our processing of your Personal Data.
A reference to AtlasEdge is a reference to the AE Group S.à r.l. and all its subsidiary undertakings and member entities (collectively, “AtlasEdge”, “AtlasEdge Group”, “we” or “us”).
Personal data we collect
For the purposes of this Privacy Statement, “Personal Data” means any information that identifies you, that could be used to identify you or that relates to you, and that you submit about you when interacting with us and/or is otherwise collected by us when you visit the Website, by phone, e-mail, writing or in another manner. During our relationship with you we may collect and process your Personal Data, such as your name, address, telephone, email and other contact details, and any other data relating to you which you may provide, in the following cases:
- Visit our Website
- Complete the ‘Get in touch’ form on our Website
- Enquire about our services or contact us
- Enter into a contract with us and purchase our services
- Access our locations
- Participate in a promotion, event, survey or other marketing campaign we organise
- Sign up for our newsletters and other promotional materials.
Personal Data that you provide us
The types of Personal Data we may obtain in connection with the previous cases are as follows:
- Identity data:
- Your identity data (such as name, address, function/title, telephone, mobile numbers, passport, email address)
- Details of contact persons (such as name, address, function/title, telephone numbers, e-mail address)
- Identity data of third parties you provide to us (such as name, address, function/title, telephone, mobile numbers, passport, email address)
- Identity and message data, e.g. through the ‘Get in touch’ form on our Website, the data included in the request (e.g. your name, e-mail address and message).
- Identity data when registering for an AtlasEdge event: we will store your contact details when you fill in the registration form in order to attend any of our events.
- Account details:
- Business profile
- Services provided
- Financial data:
- Financial and payment data such as banking details, invoices and payment terms as well as any Personal Data for fulfilling and legitimate processing billing information
- Tax identification number where you request services that require such information
- Content data:
- Complaints and enquiries
- Survey responses provided
We do not knowingly collect Personal Data from anyone under the age of 18.
Personal Data collected by automated means
When you visit our Website or use our services, subject to your prior consent where required by law, we may process Personal Data without you actively submitting such information, by automated means, using technologies such as cookies, web server logs, web beacons, and similar technologies on our Website or CCTV recordings in our locations. AtlasEdge may collect data in the following ways through information automatically gathered:
- In our locations: Security at AtlasEdge data centres includes security measures such as restricted access and the use of CCTV in line with applicable data protection laws. We may process CCTV footage of customer personnel for the purposes of ensuring safety and the security in the data centre. Notices are provided at all locations where CCTV is deployed.
Personal Data collected by third parties
AtlasEdge may also receive information about customers from other sources, including third parties from whom we have purchased data, and combine this information with data we already have about you. This helps us to update, expand and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We will ensure that any marketing campaigns are aligned to GDPR requirements or any other applicable law.
Use of collected Personal Data
AtlasEdge as the Data Controller shall only process your Personal Data for the purposes described in this Privacy Statement or as otherwise permitted under applicable law. The processing of your Personal Data by AtlasEdge for the purposes described hereunder is based on:
- Performance of contract;
- Your explicit consent;
- Compliance with a legal obligation;
- To protect the vital interests of you and others;
- Public interest; or
- Our legitimate interests, provided that they are not overridden by your interests
as provided by Article 6.1 of the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”). Where we rely on your consent to process your Personal Data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.
Your Personal Data may be processed by AtlasEdge for purposes including:
- to provide the services, including access to the applicable space within the relevant data centre;
- administer our relationship with you, including to respond to your inquiries or complaints;
- to provide any services or information you have requested and information about our services;
- to administer, operate, maintain, and improve the Website and our services;
- for efficient customer management relationship;
- to manage your accounts, orders, invoices and payments;
- to administer accounting and taxes;
- to manage and provide after-sale services;
- to provide operational maintenance and support;
- to provide a secure service;
- to perform fraud detection and prevention;
- to respond to requests from administrative or judicial authorities; and
- to comply with applicable laws and regulations.
Providing Personal Data for these purposes is necessary and refusal would make it impossible for AtlasEdge to manage its contract or other business relationship with you or to comply with its contractual and legal obligations. Subject to your consent where required by law, we may also use your Personal Data in order:
- to evaluate the effectiveness of our website, to analyse trends, and to administer the website;
- to market and improve the services that we offer;
- to provide communications to keep customers informed of our services;
- to conduct promotions campaigns, survey and other marketing initiatives in accordance with the “How do we use your Personal Data for marketing purposes?” section to follow;
- let you know about other offers and discounts; and
- carry out research and statistical analysis including to monitor how all customers use our services on an anonymous or business by business basis.
Providing Personal Data for marketing purposes is optional and refusal will have no consequence on the performance of any contract by AtlasEdge.
In order to provide you with a better experience and to improve the quality of our services, to the fullest extent permitted by applicable law, we may combine the information you submit to us with other information that we may receive from you, from third parties, or with other public demographic information.
The data you provide when you are interested in working for AtlasEdge will be processed by AtlasEdge as the Controller for the purpose of candidate selection, placement and employment. These data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. If you are joining our team then your data may be kept for as long as required for employment purposes in accordance with our Retention Policy.
How long do we keep your Personal Data for?
What happens when you provide us with Personal Data about third parties?
If you provide us with Personal Data about third parties, you warrant, represent, and undertake that you have complied with applicable data protection laws including informing and obtaining all necessary consents and approvals for the provision of such Personal Data to AtlasEdge and the processing by AtlasEdge of this Personal Data as described in this Privacy Statement.
How do we use your Personal Data for marketing purposes?
If elements of our privacWe may use your Personal Data to conduct marketing, promotional and informational activities and to perform business analytics, satisfaction surveys or market research and direct marketing purposes in general, including sending notifications about updates to the Website, information on our services we think may be of interest to you, initiatives or events by mail, e-mail, phone, SMS or other electronic means. We will only do so in accordance with GDPR requirements and/or subject to relevant legal requirements. When you request to be removed from certain marketing offers, you will, in accordance with applicable data protection laws, be added to the relevant internal suppression list(s) to ensure your request is complied with. Please note, AtlasEdge does not share, sell, rent or trade Personal Data with third parties for promotional purposes.
How do we use your Personal Data for monitoring and recording of calls?
Your telephone calls to us may be recorded for the purposes of staff training and service quality, as well as evidence of a commercial transaction, subject to applicable law. You will be informed about this in a recorded message before your call is put through to a member of staff. Calls that are recorded for these purposes will be kept secure, will not be disclosed outside our group of companies, other than for operational purposes, and will be deleted in accordance with our policies and relevant legal requirements.
Do we share your Personal Data?
Our policy is to not give, sell or otherwise distribute Personal Data we collect to third parties outside of AtlasEdge, except where required with your explicit consent or where this is necessary and in accordance with applicable law. In line with this, we share Personal Data with the recipients listed below.
AtlasEdge Group members. We may share your Personal Data with members of the AtlasEdge Group. For the purposes specified under the “Use of Collected Personal Data” section previous and as described under the “International Data Transfers” section in this document. Members of the AtlasEdge Group may use Personal Data collected through the web form on the Website, for example, to respond to those individuals who request company information regarding the member or who submit other requests or questions regarding the member.
Third party service providers. Your Personal Data may be disclosed to third party service providers, acting on our behalf, in connection with managing services, data analytics, finance, accounting or other administrative services and information technology support. These third party service providers will have access to – and process – Personal Data only on our behalf and under our instructions and will be held to appropriate security obligations. For example, if you are interested to join AtlasEdge and you have provided your data on the ‘Get in Touch’ form on our website, your data can be shared with other members of the AtlasEdge Group and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law.
Other data recipients. For the above purposes or where otherwise required by law, we may also need to make Personal Data available to third parties such as advisors, banks and financial institutions, professionals, independent consultants, potential or existing investors, acquirers and/or Joint Venture partners (in connection with a merger, acquisition, sale or Joint Venture involving all or any part of the AtlasEdge Group or as part of a corporate reorganization, stock or asset sale, or other change in corporate control), regulatory and/or administrative authorities, courts, police authorities.
You should also be aware that we may disclose specific information about you if necessary to do so by law, or based on our good faith belief that it is necessary to conform or comply with the law, or it is necessary to protect the users of this Website, of our services or the public. AtlasEdge may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders, when required to do so by law, for example under a court order, or in response to properly made court or administrative demands. AtlasEdge may also provide information for the purpose of safeguarding national security. In either case, AtlasEdge will act in accordance with applicable data protection law.
We may also disclose Personal Data about you when you explicitly consent to such transfer or when we believe disclosure is necessary or appropriate for our legitimate interests (or those of the third party to whom we disclose your data), provided that they are not overridden by your interests or fundamental rights and freedoms, in accordance with applicable laws.
We may share with third parties certain pieces of aggregated, anonymized data, such as how our customers use our services or Website. Such information would not identify you individually.
Third party management
AtlasEdge ensures third party privacy compliance through a third party risk assessment process to ensure appropriate privacy checks are done. Once the privacy due diligence is positively completed, prior to sharing any Personal Data with third parties, a data processing agreement containing requirements stipulated in Article 28 of the GDPR is executed between the parties. If it concerns a transfer of Personal Data outside the EEA, the “International Data Transfers” section below provides more information on how we deal with this. Furthermore, AtlasEdge may carry out audits to check third party privacy compliance.
International Data Transfers
In the performance of our contract with you or in providing our services or Website to you, we may need to transfer your Personal Data to third parties that are located outside the European Economic Area (“EEA”) where different privacy rules apply. In any case, as per Article 46 of the GDPR, we will only transfer Personal Data to recipients that provide an adequate level of data protection or as permitted by applicable data protection laws by implementing appropriate safeguards, including, but not limited to, relevant data transfer agreements like the European Commission-approved Standard Contractual Clauses. These clauses are contractual commitments between companies transferring Personal Data, binding them to protect the privacy and security of the data and to assure that Personal Data is processed with the same level of protection that in the European Union.
When using our website, AtlasEdge applies a Content Distribution and Attack Protection System. Due to the nature of the internet and these security systems your connection might be routed through any server worldwide. However, information you provide (for example in the ‘Get in Touch’ Form) will only be stored and processed in our Origin server in the Netherlands, and, when necessary to respond to your request, shared with AtlasEdge Group member locations. Member locations are based in the EU, UK and Switzerland. UK and Switzerland have an EU Adequacy decision, which means that data is allowed to flow between the EU, UK and Switzerland. In addition, AtlasEdge has implemented an intragroup data processing agreement, which makes AtlasEdge compliant with GDPR.
We establish and maintain adequate security procedures to protect the security and integrity of your Personal Data. AtlasEdge will ensure that appropriate policies and technical and organizational measures in place, reflecting the current security landscape, to safeguard and protect your Personal Data against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take reasonable precautions to ensure that our employees who have access to Personal Data about you have received adequate training.
In accordance with applicable data protection law, you have the following rights:
- Right to Access your data: Obtain confirmation of the existence of, and to request a written copy of the Personal Data AtlasEdge holds about you;
- Right to Rectification: Have any inaccurate information about you corrected;
- Right to Information: Receive information on how AtlasEdge processes your data
- Right to Erasure: Have Personal Data we hold about you deleted, blocked or removed;
- Right to Object: Object to the use of your details for marketing activities and other promotional activities, as described under the “How do we use your Personal Data for marketing purposes?” section previous;
- Rights related to Automated Decision-making and Profiling: Right not to be subjected to automated decision-making or profiling that produces legal effects or significantly affects you;
- Right to Restrict: Restrict the processing we make in relation with your Personal Data;
- Right to Data Portability: Receive your Personal Data, which you have provided to us, in a structured, commonly used and machine-readable format in order to transmit them to another data controller; and
- Right to Lodge a Complaint: Lodge a complaint with a Supervisory Authority, if you consider that the processing of your Personal Data by AtlasEdge infringes applicable data protection law.
In case you wish to exercise any such rights, please send a request to [email protected]. Or when you want to lodge a complaint with a Supervisory Authority, please do so at the relevant EU Member State Supervisory Authority in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.
If you have any questions or queries about how we process your Personal Data, or if you wish to exercise your Rights (e.g. to access, delete or to object to the processing of your Personal Data) you can contacts us sending an email to [email protected]
Changes to this Statement
If elements of our Privacy practices change, we will inform you by updating the Privacy Statement in this Website.
This statement was last updated: 29 October 2021
This website uses a browser feature known as a “cookie”, which assigns a unique identification to your computer or mobile device. It allows this website to “remember” your actions or preferences over a period of time, or it may contain data related to the function or delivery of the site. Cookies are used by this website to help track your selections as you navigate the pages within this website. Cookies may also be used to determine your browser plug-ins, so that we may optimize your experience on our website. Cookies can be set by AtlasEdge or in some cases by third party services AtlasEdge allows to present other information, run content or provide other functionality such as analytics.
Categories of cookies
The cookies we use on our website are organized into a number of categories which are described below. Some cookies have to be used on our website as they enable it to function. These are known as Strictly Necessary Cookies. Strictly Necessary Cookies are always turned on.
All other cookies are switched off unless you choose to accept them on our website. Where you accept cookies, your consent is valid for a period of 1 year. We will remind you once every year to reconfirm your preferences, if you have not already done so within the preceding year.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personal data.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
How to manage cookies
You can amend your cookie preferences at any time by clicking here . You can also manage and clear cookies by visiting your browser settings.
The table below explains the cookies we use and why.
|MUID||Identifies unique web browsers visiting the AtlasEdge website|
|_clsk||Session cookie: Connects multiple page views by a user into a single Clarity session recording.|
|_clck||Persistent cookie: Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.|
|CLID||Identifies the first-time Clarity saw this user on any site using Clarity|
|These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.|
Google Analytics registers a unique ID that is used to generate statistical data on how the visitor uses the website. This is used additionally by Google Analytics to throttle request rate. Google collects anonymous statistics on a user’s visits to the site, such as number of visits, average time spent on website and what pages have been viewed. Please note: IP Anonymisation is enabled on our Google Analytics platform, meaning that IP information automatically collected by Google is neither available, visible or actionable for anyone at AtlasEdge. Google Analytics 4 is applied for this purpose. More information on Google Analytics 4 can be found here. Microsoft Clarity does not collect IP address, it does register a unique ID to link to session and persistent cookies and also generates statistical data on how the visitor uses the website. More information on what data is collected by Microsoft Clarity can be found here.
Please note if you have disabled cookies on the browser or in the cookie settings of this website, Clarity or Google Analytics do not set cookies.
Changes to this Statement
If cookies are added or deleted or we change the way we process them, we will inform you by updating the Cookie Statement in this website.
If you have any questions or queries about how we process your personal data, or if you wish to exercise your rights (to access, delete or to object to the processing of your personal data) please read our privacy statement.
Still have questions?
If you have any questioYou can contact our Data Protection Officer at [email protected].